Hotel Grande Bretagne earns another distinction

Hotel Grande Bretagne earns another distinction

The Hotel Grande Bretagne has earned a significant distinction in Greece by receiving the 1st National Customer Service Prize 2010, in the Team of the Year-Front Line category.

The Grande Bretagne presented to the judges committee the philosophy, practices and system it implements with regard to high professional standards of the Authentic Special Service it offers its clients. Part of the presentation included the procedures for effective management of client requests, guest satisfaction assessment (through systems like the "Guest Satisfaction Index"), ongoing training and staff development, innovation in hotel services and products, and the implementation of "best practices" (such as Operational Innovation, Butler Service, StarGuest etc.)

A major factor in the success of the Hotel Grande Bretagne is its workforce. Employees are committed to excellent hospitality and customer service aimed at providing special and authentic experiences. The specific award is an important recognition of this entire effort.

The "National Customer Service Awards" are a new institution implemented this year by the Hellenic Institute for Customer Service.